Shipping is free on all orders. Shipping is currently only available within the USA.
All orders are processed and shipped within 2 business days of being received. The transit time is usually 14-21 days.
You will receive a shipment ID via email once your order has shipped which can be used to track your package. Please contact us if you have not received your shipment after 14 days of receiving a shipment ID.
You may return unworn shoes within 7 days of receipt of your shipment for a refund. Shoes must be in the same condition as they were purchased and be in brand new condition for us to honour a refund.
Contact us via email or phone to initiate a return. We will provide you with a return shipping label and instructions on how to proceed.
Refunds take 7-10 days from the receipt of the item(s) at our processing facility. An initial shipping and handling cost of $14.99 to ship the item to you is non-refundable and will be deducted from the refund amount. An additional flat rate shipping cost of $14.99 applies for all returns. That charge will also be deducted from your refund amount.
We cannot accept a return in certain situations, including:
– Shoes damaged by misuse, abuse, improper care or negligence, or accidents
– Shoes showing excessive wear and tear, or visible signs of being used
– Shoes returned for personal reasons unrelated to size discrepancy or defects
– Historical pattern of abuse of our Returns Agreement
NMFootwear reserves the right to refuse initiating a refund on returned shoes if they are deemed to be in a non-returnable condition for reasons not mentioned above.